Unified Communications Key to the "Hybrid enterprise"
Many organizations have been trying to figure out how we can do better at connect remote users and locations to an organizations main infrastructure and business solutions, as well as making our other location seem like it's right next door.
Connecting remote sites and remote workers is a challenge for a company of any size, but it has become more important for enterprises with complex environments and infrastructure, especially with the rapid pace of consolidation that has occurred in many industries. The ability for employees to quickly and easily collaborate with colleagues that might be hundreds or thousands of miles away can directly lead to increased business agility and can also serve to bring employees closer together even though they may have never met in person.
These services generally revolve around a few core technologies. First is voice services, which should not only be tightly integrated into all sites, but should also extend to the home office for remote workers, and be available to employees on the go in a hotel room on the other side of the country.
The second service is collaboration technology, and it should be available in the same manner. One to one and group conferencing from meeting room to meeting room, or from desk to desk, or from the hotel room to any of the above should also be handled as transparently as possible. Third is centered around mobile computing.
Most organizations have common attributes with a fairly traditional network layout: two or more sites and an array of mobile and home users. If you’re currently using general phone service at each location, you’re likely using two separate PBX systems at each site, and using contact lists and phone books to allow users to contact remote employees, while local employees might just be an internal extension. If there is any video conferencing in place, it’s probably limited to one room at each site, and remote users connect to meetings via voice calls to a conference bridge.
the key is to invest in technology that allows your o flatten and consolidate your investment in communication and collaboration around this existing infrastructure and allow your workforce to communicate and collaborate as seamlessly as possible. To learn more visit us online at www.esnatech.com
