Mobility drives Customer Satisfaction!

The presence capability of UC augments this by enabling users to automatically tell if other users are available for conversations and what mediums they prefer. This feature, along with Find Me/Follow Me, enables users to connect faster, and with presence supported across multiple devices, the act of contacting people is streamlined. Single-number reach solutions typically combine presence and Find Me/Follow Me to allow the customer to simply dial one number or simply say a name or department while the UC system takes care of the rest. This drives mobility and access to real-time communications without compromising security and privacy as no personal numbers or information has to be provided.

Check out esnatech's Mobility product suite, it offers everything from presence enabled speech routing, Find me follow me to any corporate directory or contact list, and even Mobile software (UC MOBILE CLIENT) that users can access natively from their Apple iPhone, Rim Blackberry, Windows Mobile and Google Android devices. These tools and features deliver enterprise mobility, with Security, confidentiality and audits and controls from and administrative perspective leveraging the Esnatech UC server configuration and logging tools

Key to UC IS INTEROPERABILITY

UC vendors talk the talk but rarely walk the walk when it comes to true interoperability to a customers existing environment or when trying to deploy best of breed components from several different vendors. Interoperability; everyone's for it, until it's time to deploy.

Enterprises & customers are not innocent of this attitude. They claim to want interoperability in order to lessen their dependence on a single vendor, to enable them to assemble unified solutions and because, theoretically, it should create lower prices.

These same buyers also know that when products from multiple vendors are involved there are some significant downsides: Inventory management becomes more complicated - and expensive, they have to train people - within the IT shop and end users - on a broader assortment of gear, there's more likelihood that integration costs will rise and,
without a single neck to choke, the blame game becomes a serious support issue.

The vendors are keenly aware of these trade-offs and, coupled with their strong resistance to anything they perceive as diminishing their ability to differentiate themselves, has enabled them to successfully avoid making real progress on interoperability for decades.

Evidence of this is with SIP itself as a standard and open protocol, particularly now that SIP Trunking is becoming more widely available. The SIP standard has almost as many variations and proprietary extensions as there are vendors. As a result, there are interoperability hurdles getting SIP gear from one vendor to work with others, getting on-premises gear to talk to the service provider network and between carrier networks. the result is full feature/function transparency or interchangeable parts, however, remains still not UNIFIED.

Make your vendor of choice for UC walk the walk and show you through live deployments and case studies they can truly work in a best of breed environment and offer a true UNIFIED SOLUTION that delivers on the interoperability promise!

Investing in UC Makes a Competitive Difference

It really is getting harder to outpace the other guys. An with the advent of both internet and wireless technology the pace for competitive advantage gets completely accelerated. A central catalyst in this shift is the massive increase in the power of IT investments which more recently includes unified communications technology.

Based on Harvard Business Review study since the mid-1990s, a new competitive dynamic has emerged—greater gaps between the leaders and laggards in an industry, more concentrated and winner-take-all markets, and more churn among rivals in a sector. This accelerated competition has coincided with a sharp increase in the quantity and quality of IT investments, as more organizations have moved to bolster (or altogether replace) their existing operating models using the internet and enterprise software.

The Internet and enterprise innovation are now accelerating competition within traditional industries in the broader economy. A key to this is that organizations are automating and investing in IT that provides innovation and automation to core business processes within an organization. As a result, an organization with a better way of doing things can scale up with unprecedented speed to dominate an industry. In response, a competitor can invest in further UC/IT process innovations throughout its business to recapture market share. Winners can win big and fast, but not necessarily for very long.

An interesting statistic fro mthe same Harvard Business review study indicates" Corporate investments in IT surged during this time—from about $3,500 spent per worker in 1994 to about $8,000 in 2005, according the U.S. Bureau of Economic Analysis (BEA). (See the exhibit “The IT Surge.”) At the same time, annual productivity growth in U.S. companies roughly doubled, after plodding along at about 1.4% for nearly 20 years."

This points out that investment in innovation and technology are the lifeline to organizational productivity and competitiveness. Organizations that want to both survive and thrive need to invest in enterprise applications that enable organizational effectiveness. Unified communications is a critical framework to address the key investments organizations need to look at to deliver innovation around key business process such as customer service, sales, & support.

Esnatech/Mitel commsource Introduce Office-LinX New UC application server

Esnatech and Mitel Commsource Is proud to announce the upcomming release of the new Unified Communications application server TELEPHONY OFFICE-LinX. This new SIP based application server provides advance presence enabled integration to the 3300 family of IP telephony solutions as well as future support for the Mitel 5000 IP based platform. THis new SIP based platform supports both SIP extension and SIP trunking connectivity as well as advance integration via TAPI/CSTA/Mitai/ & OAI. Now Mitel partners will have a scalable ( 800 ports) highly redundant ( 8 synched nodes), advanced mobility, presence and messaging solution that they can market across their existing and new customer portfolio regardless if there is a new IP pbx sale invoved or not! For more information on this exciting release come by and visit esnatech / Mitel comsource at booth 107 at this years Business Partner event, or contact Commsource for more information. Visit us online or contact your Esnatech UC application specialist at 800-565-3762 say "sales"