Unified Communications makes it easier

Esna Technologies Unified Communications and Collaboration solutions make it easier for people to find, reach and collaborate with one another through a unified communications experience.

Integrating communications and collaboration in a rich, multimedia experience — one that can include unified telephony, voice,instant messaging,e-mail, voice mail, and business processes and applications — enables a whole new way for people, teams and communities to work together.

Esna technologies and other UC vendors deliver These solutions, offer a unified client experience that seamlessly integrates with multi-vendor environments, and extensibility that allow you to best manage your IT and telephony environment while reducing overall costs.

Unified communications in action

Given the sophistication of unified communications technology, its uses are many With unified communications, instant messaging and presence could be built into core business application for businesses. It enables users to know where their colleagues are physically located (say, their car or home office). They also have the ability to see which mode of communication the recipient prefers to use at any given time (perhaps their cell phone, or email, or instant messaging).

Business benefits of unified communications

Unified communications helps businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimized or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified communications also allows for easier, more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same site.

Who is it for?

Unified communications is very useful for knowledge workers, information workers, and service workers alike, many of whom may cross the lines between the three sectors on a daily or hourly basis, depending on the task and the client. With an increasingly mobile workforce, businesses are rarely centralized in one location. Unified communications facilitates this on-the-go, always-available style of communication.

http://ca.youtube.com/user/Ucommunicate

Esna UC , the market leader for innovation

Esnatech was just honored with Technology Marketing Corporation (TMC) 2008 TMC Labs Innovation Award winner presented by Unified Communications magazine for our Telephony office-LinX platform that is packaged to meet any size business needs and budget

We are honored to be recognized by TMC LABS as industry leader in Unified Communications. This award goes further to validate the strength of our technology and the value Esnatech delivers to the industry and our customer!

Rich Tehrani the President of TMC had this to say about Esnatech's UC solution :"Telephony Office-LinX is clearly deserving of recognition for its out-of-box innovation helping to transform the unified communications industry. We’re proud to reward Esnatech for their hard work with a Unified Communications"

Tom Keating, CTO and TMC Labs Editorial Director at TMC went on further to say
“Esnatech has demonstrated a commitment to quality, and a commitment to the further development of the unified communications industry through the development of Telephony Office-LinX. Esnatech deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of unified communications industry.

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating representing a significant contribution to the industry.

system integrators are the big winners with UC technology

Systems Integrators are Best Positioned to Benefit from Unified Communications Growth.

Leading telecommunications research and analysis firms indicate the Future of Unified Communications is in the hands of the System integrators as they will be the ones implementing and consulting on best practises.

Key points around the acceptance of UC in the coming years are:

�� UC is the killer application that the market has been searching for throughout the past 3-4 years of IP Telephony’s boom ;

�� The adoption of UC solutions is currently slow. It will be 4-5 years before UC completely penetrates enterprises, as most UC installations today are still pilots;

�� UC requires a high level of staff training and will challenge the way organisations have been running for the past decade; change usually causes slow transition because of Fear of the unknown

�� Having conquered the enterprise desktop, Microsoft is poised to be the biggest threat to any current or potential UC player as it is approaching the market in the pursuit of gaining control of hardware to complement its software capabilities.

�� Rapid growth of SaaS applications will compete head to head with Microsoft product offering. It will deliver fixed cost model with limited infrastructure investment and or change. It will be the easiest solution to deploy with greater simplicity to the enterprise

Both Enterprise Telephony Vendors and Telephony Channels need to be prepared for the coming wave of non-telephony players to the Enterprise Communications Space, such as Microsoft, Google, IBM, and even Salesforce.com. They need to recognise that their competitors are no longer confined to traditional telephony players, and explicit IT companies. The main non-telephony players playing in the Enterprise Communications space today are, Microsoft, Google, Skype, Yahoo.

We will see an onslaught of various UC announcements from all market players. "Unified Communications is a long-term strategy, and the best thing any vendor, channel or customer can do in the short term is be informed on the latest market movements around anything even slightly related to UC.


Systems Integrators ae the Only Channels Capable of Unified Communications Sales Today
They can design, implement and deploy UC properly with large complex infrastructure. existing telephony sales channels must either hire this expertise or partner/acquire a business services partner that will be able to complement their technology and industry expertise. The outlook for SI’s is a very bright one.

http://ca.youtube.com/user/Ucommunicate

Google Apps integrated with unified Communications

Esnatech's Unified communications for Google Apps is changing the way businesses communicate by helping you instantly communicate in real time with customers, staff and Suppliers with no heavy investment or changes in your office infrastructure. Telephony Office-LinX for Google Apps is a simple, yet powerful combination of communication tools that work together and make it incredibly easy for users to communicate, and collaborate in real time with customers and staff using embedded mobility, messaging, and presence technology. Now users can access all their communications, voice, fax, IM, SMS, directly from Google applications from any mobile device or desktop operating system.

Unified messaging with Gmail
Users can access all their voice mail, faxes and recorded conversations directly from their Gmail account. When a user is offline they can simply dial into their office voicemail ( telephony Office-LinX) and get access to listen, manage, and respond to email over the phone, using Text to speech technology.

Unified communications with Google Talk & GMAIL
Leveraging the presence and power of Google talk, know instantly when someone is online available to talk - connect to them on their desktop, desk phone or mobile device. When users leave you a Google talk voice mail have it light your desk phone and get access to it from any telephone. Users can do a live reply to all messages voice, fax, and email using Telephony Office-Linx's bridge to the office PBX. with intelligent contact resolutions users can respond with email, SMS, or live voice call.

PBX integration with Google apps.
Telephony office-LinX will link your mobile phone and office Phone system right into Google applications.Click to dial from contacts, GMAIL, Google Talk or even Google docs. The Telephony Office-LinX Integrates GoogleTM Applications with both legacy and IP based phone systems such as Mitel, Iwatsu, Nortel, AASTRA, Cisco, Avaya, Toshiba, etc.

Anywhere access to your Google Calendar
Integrate your Google calendar with your office status, presence and voicemail greeting. the Telephony Office-LinX will provide you access to your daily agenda over the phone using text to speech technology to read back your daily appointments.

Call logs and history integrated with Gmail
Telephony office-linx Integrates your office call logs and history right into a user GMAIL folders so when users log into Gmail they can see who called them, time and date stamp and even duration of conversations they had. Users can access these logs from any PC or mobile device that provides them access to Gmail

Unified Communications and Google applications
With one single login have access to all your offline and live communications. It will work with ANY Phone system, Any mobile phone, any email client, and any operating system.

http://www.esnatech.com/google/googleapps.htm


View UC content on UTUBE!

UC What you need to know

Unified communications offers the ability to improve how organizations interact with key resources such as customers employees and suppliers. UC enables multiple communication channels to be coordinated and unified. A properly designed UC architecture will consolidate and or eliminate servers to lower overall power consumption and deliver not only a unified integrated solution but better yet an environmentally friendly solution that will lower the organizations overall energy footprint at the same time dramatically improve the overall business process of communication and collaboration. UC adds value to existing communication processes and infrastructure and True UC solutions will not require core architecture changes to an organizations telephony infrastructure. Key technologies include presence, e-mail, voice mail, unified messaging and instant messaging (IM), and mobile access to live communications and remote work groups.

Another key capability of UC is that it offers a method to integrate communication functions directly with business applications;both onsite applications such as Microsoft Exchange and ERP solutions and Software as a service in which the key application is hosted such as salesforce.com and Google Applications. The Gartner Group coined this capability "communications-enabled business processes."

UC will reduce "human latency" in business processes. It not only automates process but simplifies user interactions and delivers anywhere access to core business functions. UC is currently enjoying an early mainstream adoption phase with organizations all over the world. Most UC investments are justified in personal-productivity improvements; other investments are geared toward workgroup improvements and overall cost savings in a current core business process.

Organizations must make their UC decisions by evaluating the emerging options based on current needs and how these options fit with the business's longer-term strategies. Because most companies will end up with communication solutions from multiple vendors, They should invest in technology that can provide the widest selection of interoperability such as the Esnatech UC platform ( http://www.esnatech.com/products.htm )

UC Talking Green

What is Unified Communications?

Unified communications provides a single tool set for real time communications. Users can see if the person they need to communicate with is available and then, with a single click, choose to interact with them via IM, Voice or Video.

What does it take to drive all this Unified Communications?

With most vendors that integration of technology brings with it a whole onslaught of hardware to drive all this technology. Speech server, UM server, Computer telephony server, Mobility server, etc, etc, etc. Forget about the physical space and time it takes to manage this endless landscape of industrial grade of servers but think about the wasted power consumption to drive it. Not to mention the amount of industrial racks with fans to ensure they do not blow up.

Has anyone sat around thinking about this? one office tower 100 tenants each with min 5-10 servers in a room driving business applications? Trust me it adds up. The servers, the ventilation( many cases air conditioners), etc, etc. But their is a solution!

This to me more then ever creates the value proposition for SaaS solutions ( software as a service). Now we consolidate power consumption in hubs that have economies of scale leaving the business with simply a phone system and UC gateway that links the telephony infrastructure to both the Saas based groupware platform like Google applications as well as other core business applications such as SFA, & CRM ( Salesforce.com)

Investing In Saas Solutions linked to a single UC gateway driving consolidated UC applicaitons, allows companies to not make dramatic changes in their infrastructure but dramatically reduce not only the annual management and costs of these application platforms but reduce the amount of wasted power consumption each business uses on a annual basis. To me this is Talking Green. Forget about low consumption PC and servers, simply eliminate them and subscribe to the service on demand. It's just like turning off the lights when your not in the room!

UC ..Hype or Real it is here and now

According to IDC, the unified communications market will be worth a staggering $17 billion in revenue by 2011. That's a growth rate of 38 percent compounded annually from 2007. Sounds familiar to many of us in the space as we awaited patiently for the Unified Messaging market to bust out come center stage. That never happened but instead UM transitioned as part of Unified Communications and once again all of us in the industry eagerly await it's arrival!

Is it simply Hype again are we creating the famous hockey stick demand to drive attention to are solutions? It sounds similar but I think this time it's different as many mainstream vendors such as Microsoft recognize it's value and have put it center stage. It goes well beyond messaging and focus on the idea of live communications and interactions. We don't realize it but it has already taken over the next generation of users as they have been integrated into the necessity of text messaging and presence with their friends. the social phenomenon that has taken hold of the younger generation will yield UC as a must have in their everyday business life. It will become a fabric in their dress a must have tool to SIMPLY communicate.

This Google generation has information at their fingertips and this will be come a mainstream requirement to compete! Access to know who and how to connect will become mandatory and the Internet with online access will touch every aspect of our lives. UC will simply integrate the legacy touch points of corporate America so they can can have access to connect and communicate.It will re-shape the way we communicate around the world and in business.

Instant Messaging and other real-time tools are becoming the norm with the next workforce, bypassing e-mail. A new generation of workers has a new expectation for instant messaging as the preferred method of business interaction. UC involves the integration of communications, devices, and applications. UC bridges the gap between telephony and computing to deliver real-time communications to any environment i.e Desktop or mobile access. This includes capabilities such as voice; real-time presence data; and interactive voice response.